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Staying in hospital

Posted By mugwuffin

"Staying in hospital"

About: University Hospital Hairmyres / Emergency Department

(as a service user),

I fell over a slide and hurt myself really badly and I felt very scared because it was a new experience for me. 

The nurses did a good job of looking after me, the food was great except for the hotdog (bun was dry). 
The staff were good at explaining who they were and what they were doing, but sometimes they went through things a bit fast for me and I had to ask mum or dad what they meant after they left.
 
I found it really exhausting having to tell what had happened to me over and over again, we met lots of staff and they all wanted me to tell what had happened. 
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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 weeks ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 23/04/2025 at 17:39
Published on Care Opinion at 17:39

picture of Lise Axford

Dear mugwuffin

Thank you for sharing your experience after you fell from a slide. It must have been scary for you and I am glad to read that the nurses did a good job of looking after you.

Sorry that you were given a dry bun with your hotdog. I will let the catering team know that otherwise the food was good, but a dry bun was certainly not!

You have told us that it was exhausting having to tell people over and over what happened to you and that sometimes staff went through things a bit too quickly. This information is really helpful to us and will be shared with the team. We can then all learn from this and try and improve for others.

Thank you again for your honesty as it is important to understand how it felt for you.

I hope that you are feeling better and making a good recovery.

Best wishes to you

Lise

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