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Exceptional, professional, empathic and patient

Posted By Qdi2025

"Exceptional, professional, empathic and patient"

About: Cardiology / Cath Lab bay Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control The Ulster Hospital / Emergency Department

(as the patient),


To whom it may concern

I live alone in Donaghadee and at approximately 0200 hours I awoke and was experiencing breathing difficulties  - I realised I was 'in trouble'

I phoned NIAS - the female caller handler was amazing - gave me instructions calmly and reassuringly and remained on the line until the para medics arrived about 10 minutes later they both were incredibly professional and calming -I was quickly transferred to UHD and quickly admitted to ED where I was seen seen by 3 great female doctors - after assessing me I was transferred to the RVH where a call-out team where waiting for me - I had a stent fitted and transferred back to UHD and was under the care of Dr Donnelly and Dr Smyth(I think)

Every member of staff from domestic to auxiliary to nurses to phlebotomists (One of whom clocked up 18,000 paces in a shift - quite a 'dander!) - where exceptional, professional, empathic and patient

At a time when are great NHS is under extreme pressure and unjustified criticism - HOW DARE THEY

I would be extremely grateful if my remarks and comments are shared with ALL relevant departments, including NIAS

Yours in gratitude

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 3 months ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 23/04/2025 at 09:30
Published on Care Opinion at 09:30

Morning Qdi2025

Thank you for taking the time to tell us of your experience when attending ED. It is good to hear how caring and professional the staff were throughout your journey. It must have been an anxious time for you. I will share your kind comments with staff who will very much appreciate them.

I wish you well in your ongoing recovery time.

Kind Regards

Jenny

ED Lead Nurse

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 23/04/2025 at 10:05
Published on Care Opinion at 10:05

picture of Neil Gillan

Good morning Qdi2025,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the professional and calming approach of the call handler and the paramedics.

I would like to share your feedback with them and in order to locate them I would require the following information:

- Date and approximate time of the incident.

- The address the ambulance was dispatched to.

If you are happy to share this information, I can be contacted at Neil.gillan@nias.hscni.net.

I wish you a speedy recovery.

Best wishes,

Neil

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Response from Clare Forsythe, Patient and Client Experience Manager, Belfast Trust Wide, Belfast Health and Social Care Trust 2 weeks ago
Clare Forsythe
Patient and Client Experience Manager, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 08/07/2025 at 16:59
Published on Care Opinion at 16:59

picture of Clare Forsythe

Dear Qdi2025

My name is Clare Forsythe and I am the Patient and Client Experience Manager in the Belfast Trust.

Thank you for taking the time to share your story with us on Care Opinion.

I apologise that you did not previously receive a response from the Belfast Trust to your story however, I would like to reassure you that your feedback has been shared with the team.

We have been working closely with teams across the Trust to ensure we now have staff to respond to all stories we receive through Care Opinion.

Your feedback is really important to us here in the Trust and I would encourage you to share any future experiences and feedback about our services through Care Opinion.

Kind Regards

Clare Forsythe

Patient & Client Experience Manager

Central Nursing & User Involvement

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