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"Visit to A&E with terrible pain"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

Yesterday I visited A&E due to terrible pain under my chest. The treatment I received from all staff, including reception, student nurses, nurses, doctors and xray/scan staff was second to none. I was treated with dignity and respect at all times and I felt like I was in safe hands.

Id like to give a special mention to Leanne who looked after me in the emergency ward. She was so lovely, kind and very professional and thorough with her investigation into my issues. Thank you to all at FVRH A&E

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Responses

Response from Joanne Auld, Senior Charge Nurse, Accident & Emergency, NHS Forth Valley last month
Joanne Auld
Senior Charge Nurse, Accident & Emergency,
NHS Forth Valley
Submitted on 30/04/2025 at 03:17
Published on Care Opinion at 03:17


Dear Mrsj6294.

Thank you for your lovely feedback about your experience within the emergency department. The staff will be delighted that this feedback has been received and their hard work recognised. I will pass onto all staff, especially Leeanne.

I hope you are now on the mend

Kind regards

Joanne Auld

Senior Charge Nurse

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 3 weeks ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley
Submitted on 16/05/2025 at 12:29
Published on Care Opinion at 12:29


Good afternoon Mrsj6294

Thank you for taking the time to share feedback of your experience of the ED team and our Advanced Nurse Practitioner. This has been shared with Leanne, I hope you are feeling better

Best wishes

Tracey.

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