"Thank you Lordswood surgery"

to the management team at lordswood medical group

i am writing to express my sincere gratitude for the outstanding support i received from your reception staff on tuesday, 15 april 2025, around 2:00 pm.

after facing challenges in obtaining timely assistance through the pharmacy referral system, i returned to the surgery in considerable distress. the receptionist on duty at that time immediately recognized the urgency of my situation and, with compassion and efficiency, arranged for me to be seen by a clinician despite a fully booked schedule.

her empathy, professionalism, and swift action not only alleviated my discomfort but also provided immense emotional relief during a stressful time. this level of care and dedication is truly commendable and reflects the high standards upheld by your practice.

i am deeply appreciative of her support and believe that such exceptional service deserves recognition. please extend my heartfelt thanks to her and the entire reception team for their unwavering commitment to patient well-being.

Warm regards

Afsaneh Sabouri