"Difficult and stressful to deal with"

This is the fourth negative review I have made in the last 17 months.

My latest experience is as follows.

I placed an order for my urostomy and colostomy supplies on 9th of April, Fittleworths replied on 9th of April and gave a delivery date of 23rd of April depending on acceptance of prescription. My NHS App shows that that my doctor approved all the prescription on 9th of April.

This great and how it should be, good communication and quick processing. However, I then receive an email from Fittleworths on 17th of April at 16.57, presumably just before finishing for the Easter weekend, telling me they have not received the prescription so I will have to reorder and it will then take ten working days from receiving the next prescription.

This is very stressful, I cannot function with these supplies and will have to look for a company that is more reliable.