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Amazing care and service start to finish at BGH

Posted By Nic49

"Amazing care and service start to finish at BGH"

About: Borders General Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My father suddenly took unwell. We had to call an ambulance for him as he was unable to mobilise.  The ambulance arrived within 10 minutes. The paramedics (Lauren &Jane) and student paramedic (think it was Ellie) were wonderful. They provided spectacular care for my Dad and were fantastic providing my Mum with reassurance. They treated my Dad with the utmost care and with dignity.

This high standard of care continued whilst he was in ED and later in MAU. Nothing was too much bother for the staff in ED. Caitlin , Naomi and Sharon treated my Dad with respect and made him feel comfortable and reassured. We were reassured that he was recieving excellent care and that the staff were motivated to discover what was going on with my Dad. 

My Dad has Alzheimer's and will say/ask the same thing repeatedly, the staff all interacted superbly with him. My Brother came over from Northern Ireland. The BGH outshone itself in his eyes. 

He was transferred to MAU. Again the staff on the phone and in person were most welcoming and friendly. He was only there for a short while but I felt that all the staff knew and cared for my Dad's well being. The charge nurse Jane offered invaluable support and guidance. 

Thank you to all the staff involved. I am proud to be associated with superb colleagues. Dad is now home and recovering well. 

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 2 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/04/2025 at 10:46
Published on Care Opinion at 10:46

Hi Nic49,

I'm really sorry to hear that your father took ill recently, I'm glad to see though that he is recovering well now.

I just wanted to thank you for taking the time to come on and share your experiences and give our staff such amazing feedback about their care. They will really appreciate reading this. It's always nice when family members take the time to say thank you and praise staff for the great job they have done. It is very much appreciated.

It was also nice to see that our staff took the time to ensure your mum was provided with the reassurance she needed too and gave information on what was happening at every stage.

All the best and thanks again,

Mark

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders last month
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 06/05/2025 at 20:29
Published on Care Opinion at 20:29

Dear Nik49, Thanks so much for your lovely feedback, I will ensure the staff mentioned (and all the other staff in ED are made aware of your kind words). We are working in difficult and challenging times but the staff do try so very hard to provide the highest quality care that they can so to receive this feedback is a welcome boost to all the staff. I do hope your Dad is on the way to making a full recovery and thanks again for taking the time to use Care Opinion.

Thanks

Lesley Anderson

Senior Charge Nurse, Emergency Dept, BGH.

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