"Now almost impossible to see a doctor at…"

To Whom It May Concern,

I am writing to express my deep frustration with your e-consult system, which is failing patients in urgent need of care. I suffer from a knee condition that is causing me considerable pain. Upon completing the e-consult form, I was advised to call the practice at 01892 603131.

Following this guidance, my wife contacted the practice, only to be informed that no further e-consult appointments were available and that our only option was to go to A&E. At my age, I am reluctant to add to the strain on emergency services and endure long waits for an issue that is neither an accident nor a medical emergency—I simply need to see a doctor to determine whether my symptoms indicate the onset of arthritis.

The e-consult response also suggested calling 111, which we did via their online service. Their recommendation? Contact the surgery as soon as possible today. Yet, this highlights a serious issue: Saxonbury now seems unable to book doctor appointments over the phone, making it increasingly difficult—if not impossible—for patients to access the care they need.

I urge Saxonbury to address this concerning lack of local patient care. I await your prompt response.

Yours sincerely,

Anthony Ellis