"My feelings"

About: Queen Elizabeth Hospital (London) Queen Elizabeth Hospital (London) London SE18 4QH

Posted via nhs.uk last month

Today at A&E, an employee of Shift lead called my name. Since the pronunciation varies from country to country, I didn't know it was calling me at that time. An hour later, when I went to ask, he said he had called me an hour ago. I wanted to ask, if I didn't ask, would I have to wait all night? Can you call a patient only once and not a second time?

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Queen Elizabeth Hospital

Submitted on 22/04/2025 at 14:46

Published on nhs.uk at 14:46

Thank you for sharing your concerns with us. We sincerely apologise for the inconvenience and any distress caused during your visit to A&E. We understand how important clear communication is, especially in a busy environment, and we regret that there was confusion regarding the calling process.
Please be assured that our team typically makes multiple attempts to call patients to ensure they are aware when their turn has arrived. I apologize if this was not made clear in this case, and we send message to improve our communication and prevent similar situations in the future.
I appreciate your patience and understanding. If you have any further concerns or if there's anything we can do to assist him, please do not hesitate to contact us.
Kind Regards
George Adomako
Matron
Emergency Department
QEH. Woolwich

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