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"Really positive experience for our family"

About: Paediatrics / Paediatric surgery

(as a parent/guardian),

My daughter had her tonsils removed recently. We requested a pre-med beforehand and she was given this in a timely manner before her surgery.

We had nurse Caitlin and Amanda looking after my daughter - and they were great. Nothing was too much of a hassle. We were all treated with great care. During pre-op, as a mother watching her daughter get upset etc I got very emotional and all surgical & ward staff were very supportive and reassured me. 

After my daughter’s operation, she was tended to every 30 minutes - on the dot! They made her experience fun and really helped relax her when she was scared.

I was taken down to collect my daughter in recovery very promptly, so she didn’t have to wake up without me there - this really meant a lot to both me and my daughter. 

All questions were answered, everything start to finish was explained and we were never left not knowing. Dr Bannister came by after the surgery to check in with my daughter and answer any questions we might have had. He was very attentive, and was absolutely great throughout every appointment prior, right up until after the surgery. 

Really positive experience for our family. It’s a big deal trusting strangers with the lives of our children, but every staff member we came into contact knew what they were doing, and were so professional and caring with everything they did. 

My daughter and I left the hospital and forgot to get a toy out of the treasure chest, so later returned and unfortunately the unit was closed. Luckily Nurse Amanda was still there finishing up for the night and allowed my daughter to go in and choose a toy - this topped off a perfect experience. 

This was my daughter’s first ever surgery. I’m very grateful that she has left with a positive experience. 

Thank you all who cared for my daughter.

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Responses

Response from Lisa Allan, Senior Charge Nurse, ENT Head & Neck Unit, NHS Fife last month
Lisa Allan
Senior Charge Nurse, ENT Head & Neck Unit,
NHS Fife
Submitted on 21/04/2025 at 12:14
Published on Care Opinion at 12:14


Good morning,

Thank You for Your Lovely Feedback.

I’m Lisa, the Senior Charge Nurse for the Adult ENT Inpatient Unit at Victoria Hospital. I came across your kind post and just wanted to thank you for taking the time to share your experience.

From what you wrote, it sounds like your daughter was cared for in the Children’s Ward, and I’m so pleased to hear that both of you felt well supported throughout. It’s wonderful to know that everything was clearly explained and that Mr. Bannister was attentive and reassuring during your journey.

I’ll be sure to pass on your lovely comments to him—they’ll mean a great deal.

Wishing your daughter a smooth and speedy recovery.

Best wishes,
Lisa

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Response from Pauline Hunter, Senior Charge Nurse, Paediatrics, NHS Fife last month
Pauline Hunter
Senior Charge Nurse, Paediatrics,
NHS Fife
Submitted on 21/04/2025 at 16:20
Published on Care Opinion at 16:20


Dear SSBB,

Thank you for taking time to leave such lovely comments- I will make sure they are passed on to all involved.

I hope your daughter is recovering well.

best wishes Pauline Hunter

Senior Charge Nurse

Children's ward

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