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Eye test

Posted By hoteled68

"Eye test"

About: Royal Infirmary of Edinburgh at Little France / Ophthalmology

(as a parent/guardian),

Took my son for his eye test today at Edinburgh royal infirmary, to be seen by Eilidh.

I had to express my gratitude towards Eilidh as she went above and beyond to facilitate making the appointment run as smoothly and efficiently as possible. Not only did she provide excellent care for my son but she went out of her way to 'get the wheels in motion' for follow up and future appointments

Eilidh is extremely knowledgeable in her field and created a very relaxed atmosphere, which instantly put my son at ease and he cooperated much more.

Thank you so much!

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian last week
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 25/04/2025 at 12:29
Published on Care Opinion at 12:29

Dear hoteled68,

Thank you so much for taking the time to share your feedback with us.

I am pleased to hear that your experience at the Royal Infirmary of Edinburgh during your son's eye test was such a positive one. It is wonderful to know that Eilidh’s outstanding care and the calming environment she created made a meaningful impact on his experience. I am sure it was a great comfort to both you and your son.

I have passed your kind comments on to the team, and Eilidh will be absolutely delighted to receive it.

I hope your son’s follow-up appointments continue to go smoothly, and thank you once again for sharing this lovely feedback!

Best wishes,

Ana Mezzomo

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