"Care for my dad"

My Dad was transferred from another ward within the hospital following a very difficult journey from admission due to poor service infrastructure and care delivery from medics and nursing.

I spoke with the charge nurse immediately to fill her in on the diabolical care my Dad had received up to this point to help her understand the very anxious family she was about to inherit.  She was incredibly kind, patient, understanding and she shared this with her senior charge nurse and all other team members. 

I had a discussion with senior charge nurse when she was available and again she was informed, honest, kind, patient and very confident in her team's ability to manage my Dad's care. 

Although we were sceptical at first, we gained confidence in this team and they were wonderful. The healthcare support workers were second to none, I will be grateful forever to them for the time and energy they took when looking after my Dad. They got to know him, had all necessary equipment in place quickly, looked after him in ways which made sense for him as an individual.  These staff were always visible, always cheerful, always helpful. 

This ward achieved the basics with ease and getting to know them was a pleasure. Thank you for everything you did for my Dad.