"Professional but caring"

I recently visited the pre-op department for the second time and want to compliment them on two accounts:

There efficiency, standard of care and smart environment

The human contact, it was professional but caring with excellent interpersonal skills that matched the patient's (my) needs. The nurse, Pam could not have been better. 

The relevance of this goes beyond the visit: it instils confidence in anticipation of the operation, allaying the anxiety. It is care as it used to be and augers well for Stoke Mandeville Hospital when satisfaction for the health service is low and constantly in the news.

Thank you, Pam and the pre op department.