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The care given to my mum

Posted By KazandMags

"The care given to my mum"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department

(as a relative),

My mum was admitted to A&E by ambulance after suffering a possible Stroke/TIA. She was seen quite quickly by a Triage nurse and then attended to by a doctor.

The compassion and care the doctor showed to my mum was wonderful and as we were travelling up for a family gathering, he tried to get her checked out with a scan and bloods as quickly as possible.

Other staff that we saw including the porter, the radiologist and those handing out food and drinks were also great, as were the two ambulance staff who attended to my mum. They were also very kind.

Thank you to all of you! 

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service last week
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/04/2025 at 11:05
Published on Care Opinion at 11:05

Hi KazandMags,

I'm really sorry to hear about your mum, that must have been so worrying for you all. I hope she's doing ok.

I'll leave my colleagues at NHS Lanarkshire to come back on your wider comments but I just wanted to thank you for the positive feedback about our staff at the Scottish Ambulance Service. Your kind comments are very much appreciated.

Please pass on our best wishes to your mum and thanks again.

Thanks
Mark

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 22/04/2025 at 17:39
Published on Care Opinion at 17:39

picture of Jennifer Montgomery

Dear KazandMags,

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department.

I am sorry to hear that your mum took unwell and had to attend hospital. I am pleased to hear that the doctor was compassionate and efficient in getting your mum checked over and this continued with all the other staff who attended to your mum.

I will ensure that your kind words are passed on to the whole team and I am sure that they will be delighted to hear your feedback.

I hope your mum is recovering well.

Best Wishes,

Jenni

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