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NHS Lanarkshire referral management service

Posted By Emmy22

"NHS Lanarkshire referral management service"

About: NHS Lanarkshire

(as the patient),

I have recently contacted the NHS Lanarkshire referral management service on a few occasions. My calls were answered promptly and I have found all the staff who responded to me to be extremely helpful and informative. I have to give a special mention to Vicky, who went above and beyond to try to get up-to-date information at a very difficult time for me personally . This will be a very busy service and their courtesy and understanding is much appreciated. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/04/2025 at 16:10
Published on Care Opinion at 16:10

picture of Jennifer Montgomery

Dear Emmy22,

Thank you for sharing your experience of the Referral Management Service.

I am delighted to hear that you found the staff to be helpful and informative when you have called them. It makes such a difference at what can be a difficult time. I am glad that Vicky has gone above and beyond to help you.

I will ensure your kind words are passed on to the whole team, especially Vicky, who I am sure will all get a real boost in hearing your feedback.

Best Wishes,

Jenni

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