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NHS Lanarkshire referral management service

Posted By Emmy22

"NHS Lanarkshire referral management service"

About: NHS Lanarkshire

(as the patient),

I have recently contacted the NHS Lanarkshire referral management service on a few occasions. My calls were answered promptly and I have found all the staff who responded to me to be extremely helpful and informative. I have to give a special mention to Vicky, who went above and beyond to try to get up-to-date information at a very difficult time for me personally . This will be a very busy service and their courtesy and understanding is much appreciated. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 25/04/2025 at 16:10
Published on Care Opinion at 16:10

picture of Jennifer Montgomery

Dear Emmy22,

Thank you for sharing your experience of the Referral Management Service.

I am delighted to hear that you found the staff to be helpful and informative when you have called them. It makes such a difference at what can be a difficult time. I am glad that Vicky has gone above and beyond to help you.

I will ensure your kind words are passed on to the whole team, especially Vicky, who I am sure will all get a real boost in hearing your feedback.

Best Wishes,

Jenni

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