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"Stroke assistance"

About: General practices in Ayrshire & Arran Heathfield Suite / General Medicine University Hospital Ayr / Accident & Emergency

(as the patient),

I called my surgery in Ayr early in the morning to say that I had no use of my right arm. It was hanging limp.

Two hours later, a doctor called me and said that I was having a stroke and to get to A&E immediately. So much for the first hour being crucial. On arrival at A&E, I explained that I was having a stroke and had been told to report there. 90 minutes later I was seen by a nurse. Twenty minutes or so later, I saw a doctor.

This was at approximately 1pm. I was then put on a trolley bed and with the exception of a CT scan was under the bright lights of the A&E department until the early hours of the following morning, regular cognitive tests and blood pressure checks were applied. At 7pm I asked if I could get a drink of water. At 3am I was finally told they had a bed. During this time I was not offered a drink or any food. I phoned my wife and she came to the hospital with food and drink. 

I was given a bed and tried to sleep and half an hour later I was woken by a nurse who said that they needed to take details of my alcohol intake; did I smoke? etc. After 6 am, I was seen by a consultant, who on seeing that I had recovered some strength in my right arm, concluded that I had not had a stroke. The whole experience was exhausting and traumatic. 

A later MRI scan confirmed that I had indeed suffered a stroke.

I was clinically depressed for over 6 months due to my treatment at the hospital.  

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Responses

Response from Robert Campbell, Clinical Nurse Manager, Emergency Care, University Hospital Ayr, NHS Ayrshire & Arran 3 days ago
Robert Campbell
Clinical Nurse Manager, Emergency Care, University Hospital Ayr,
NHS Ayrshire & Arran
Submitted on 29/04/2025 at 16:13
Published on Care Opinion on 30/04/2025 at 08:52


Dear bracecn83

Thank you so much for taking the time to share feedback on your healthcare experience with us via Care Opinion.

I am so very sorry to read about the situation you have described. Please be assured that this is not the person centred care that we strived to provide within NHS Ayrshire & Arran.

I would be happy to discuss this further with you should you wish. If so please contact me via email in the first instance at robert.campbell@aapct.scot.nhs.uk,

Best regards

Robert Campbell

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Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran yesterday
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran
Submitted on 01/05/2025 at 13:47
Published on Care Opinion at 13:53


Dear bracecn83

Thank you for sharing your feedback with us via Care Opinion. I am very sorry to hear of the experience you have described at your GP Practice.

The Primary Care Team can liaise with your GP Practice to make them aware of your comments and feedback. To do this, please can you send an email to HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care) providing your details and the name of the GP Practice you are registered with. If you wish to remain anonymous, we can feed back your comments to the GP Practice for their awareness and learning.

I really appreciate you taking the time to share your experience. I am so very sorry it has not been positive on this occasion.

Kind regards

Danielle

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