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Rude and unsupportive staff

Story from nhs.uk

"Rude and unsupportive staff"

About: Wythenshawe Hospital

I had great experiences with the early pregnancy unit. The staff were lovely and they helped a lot for those initial first weeks of pregnancy.

The maternity triage however was horrible. I did not have one good experience there. Staff were rude constantly. No one took me seriously. I knew something was wrong no one would listen I was bleeding for 8 weeks and still no one would listen. And lo and behold I was right and ending up needing an emergency c-section before it was too late. 8 weeks of being ignored and treated like I was imagining it.

On one occasion I was left in triage for 6 hours in a bed with no pain relief and no one checked on me until I rang the bell in tears in pain to be asked ‘why are you even here’ with an attitude. After I explained they said that the midwife who originally seen me didn’t do a hand over so they didn’t know what was wrong with me.

Fast forward to my post natal care. Staff didn’t care. You are treated like you’re in a conveyor belt. They told me my son was jaundice. Pretty much at the treatment line and that they were sending us home anyway. He then within 12 hours became extremely jaundice his levels spiked and my midwife at home said she was shocked they even discharged us and he had to have treatment for 5 additional days in the starlight unit.

I honestly would recommend any other hospital as they destroyed my pregnancy and delivery journey

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Responses

Response from Wythenshawe Hospital last week
Wythenshawe Hospital

Submitted on 09/05/2025 at 08:56
Published on nhs.uk at 08:56

Thank you for taking the time to share your feedback regarding your experience of care, treatment, and staff attitude within the Triage Department and Postnatal Ward at Saint Mary’s Managed Clinical Service (SM MCS), part of Manchester Foundation Trust.

We are truly sorry to learn of the anxiety and distress you experienced during your pregnancy and birth journey. Please accept our sincere apologies that your experience fell short of the standards we strive to uphold.

Your feedback has been shared with Mrs Beverley O’Connor, Head of Midwifery at Saint Mary’s Hospital. She was extremely sorry to hear of your experience and the understandable concern and frustration it has caused. It is deeply regrettable that you felt ignored during such an important time. Please be assured that this is not in keeping with the level of care we aim to provide, and your concerns have been taken very seriously.

However, in order to investigate your concerns further and respond more specifically, we would need additional information. We therefore kindly invite you to make contact with us directly to discuss your experience in more detail.

Should you feel comfortable doing so, please contact Mrs O’Connor directly on 0161 276 6523. Alternatively, you may wish to contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or via email pals@mft.nhs.uk, quoting reference number PO25/00002. The PALS team will be happy to support you and ensure your concerns are directed appropriately.

Once again, thank you for bringing this to our attention. Your feedback is vital in helping us improve the care we provide to all patients.

Yours sincerely,

The Patient Experience Team

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