"Good care"

About: Queen Elizabeth Hospital (London) Queen Elizabeth Hospital (London) London SE18 4QH

Posted via nhs.uk last month

My sister was in A&E this week, and she received really good care , the DR who saw her was really good he explained things really well and did every test to check all areas , I joined her later in the day and we saw a physio who was calm polite and efficient , the DR also came back and with consent also explained the outcome to both of us , taking time to answer any questions. Also had another DR take me to the area where my sister was as it was restricted access , over all a excellent service at a difficult time , Thank you to the QE

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Queen Elizabeth Hospital

Submitted on 23/04/2025 at 09:02

Published on nhs.uk at 09:03

Dear Marie,
Thank you so much for sharing your experience. I’m glad to hear that your sister received the care she deserved. Your account of the attentive and thorough care provided during her time in A&E truly warms my heart. It’s reassuring to know that we took the time to explain everything clearly and ensured all aspects were thoroughly checked.
It’s also wonderful to hear that the staff remained calm, polite, and efficient despite the challenges faced, and that you felt supported throughout the process.
Your kind words genuinely reflect the dedication and compassion of the team at QE-ED.
Wishing your sister, a smooth and speedy recovery, and thank you again for taking the time to share this positive feedback.
It is much appreciated! I will share this with the team so they know how much their efforts have been appreciated.
Thank you.
Kind Regards
George Adomako
Matron
Emergency Department
QEH. Woolwich

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