Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Scan results - not being informed

Posted By indigodb69

"Scan results - not being informed"

About: Nottingham University Hospitals NHS Trust - City Campus / Respiratory medicine

(as the patient),

Had a CT chest scan as part of the lung health check programme, and have been awaiting the results .

I saw on my GP records that I had been referred on 2 week wait pathway for suspected lung cancer, yet I have had no contact at all about the result, referral or appointment.

There are 8 separate letters that have been sent to my GP, only I have not been sent a single one.

I learned of possible lung cancer only by reading my own records.

Respiratory medicine, to which I was referred, have apologised, still I have no copies of any letters ,yet they are sent to the GP?

Incompetence, human error, or poor practices, a patient should themselves be informed of their own health issues, not have to chase them up.

Already a double renal cancer patient.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust 4 weeks ago
Nottingham University Hospitals NHS Trust

Submitted on 25/04/2025 at 11:14
Published on Care Opinion at 11:14

Dear Patient,

Thank you for sharing this experience with us.

I am so very sorry to hear that you have not received any communication following your scan and can understand how upsetting this must have been to have discovered your results in this way.

Whilst I am pleased to hear that you have had an apology from the respiratory department if there is anything you would like to chat to the me or the senior team about or if you would like further support and information please feel free to email us at any time using the email address nuhnt.pals@nhs.net

In the meantime I will send your feedback over to the senior management to ensure that this experience is learned from and to ensure this doesn’t happen again.

We look forward to hearing from you

Kind regards

Kelly – patient experience officer

Opinions
Next Response j
Previous Response k