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Story from nhs.uk

"Prompt service "

About: Melrose Surgery

I had great service from a member of the reception team who dealt with my medication problems quickly and efficiently. She rang me back to confirm it had been dealt with. She was very polite, friendly and professional in the way she dealt with my issues. Thankyou

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Responses

Response from Melrose Surgery 2 months ago
Melrose Surgery

Submitted on 28/04/2025 at 12:46
Published on nhs.uk at 12:46

Dear Sarah Knight,

Thank you for your kind feedback regarding one of our receptionists.

I am so please she was able to help resolve your medication problem, I will share your feedback with the whole team at our next Practice Meeting

Regards,

Samantha Lethbridge - Reception Manager

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