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Disappointed with referral

Story from nhs.uk

"Disappointed with referral "

About: Whiteley Surgery

Spoke to the ANP re kidney stone spasms & tramadol not effective as analgesic I was advised I would have an URGENT USS but gave only been booked for a routine so looking at June/July phoned the surgery to ask a message to be sent to the ANP that I needed an urgent referral which is the end of April now phoned bookings this morning only to find this had not been done so my faith has diminished now the pain is so intense I’m passing out & throwing up

I’m now going I’m have to phone 111/999 to be seen tried the private route the private GP said there was no point having an USS as the stone is there at clinic 7 (LB healthcare) no available renal consult to mid May I cannot cope with this extreme agony passing out being sick

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Responses

Response from Whiteley Surgery last month
Whiteley Surgery

Submitted on 17/04/2025 at 07:50
Published on nhs.uk at 07:50

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that you are unhappy with the way your referral has been handled, and we are sorry to hear of they way this has been effecting you and the symptoms you have been experiencing.

As your feedback is anonymous, we are unable to look at the detail of your referral and recent consultation and provide a more specific response. If you would like us to investigate this further please contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

We would like to provide you with assurances that if your symptoms are worsening and not improving then please contact the practice back so we can support you further.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

Your insight is appreciated and if you have any further concerns, please do let us know.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service.

Please accept our apologies once more and thank you again for contacting us and for being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager

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