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Professional and personable staff

Posted By Wombat57

"Professional and personable staff"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / General surgery South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I recently had the necessity to attend the Royal Devon & Exeter hospital (Wonford) A&E department at the behest of the wonderful 111 service.

From the moment I arrived, every interaction I had with a member of staff was as good as anyone could hope for. Without exception, each & every one of them were professional & personable.

Unfortunately, following diagnosis I had to have a two night stay at the hospital. Initially, I was temporarily on Abbey Ward & then moved to Exe Ward. 

To say that the theme of my experience continued is no exaggeration. I’m unsure as to to name individuals, in part because I'm unsure as to whether that’s appropriate on this forum, allied with the concern that I may inadvertently omit someone & I’d be mortified if any omission were to be seen as a sleight by anyone. 

I did personally thank as many people as I could when an opportunity arose. However, I thought it appropriate to put my gratitude & awe in writing.

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 20/04/2025 at 09:37
Published on Care Opinion at 09:37

picture of Tamara Martin Garcia

Thank you so much for sharing your kind and thoughtful feedback. We are so pleased to hear that your experience at the Royal Devon & Exeter Hospital (Wonford) was such a positive one, from your interactions with the 111 service to your time in the A&E department and your stay on Abbey and Exe Wards.

It’s wonderful to hear that the professionalism and personal care of the staff made such a difference to your experience. We understand your concerns about naming individuals, and please rest assured that your gratitude is greatly appreciated by the entire team. Every member of staff contributes to making patients feel cared for, and your recognition of that effort means a lot.

Thank you again for taking the time to share your experience. Your words will certainly inspire the team, and we wish you all the best in your recovery.

Tamara Martin Garcia

Emergency Department Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Susie Afos, Clinical Nurse Manager (Eastern Services), Exe Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Susie Afos
Clinical Nurse Manager (Eastern Services), Exe Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

I'm a Clinical Nurse Manager on Exe Ward.

Submitted on 20/04/2025 at 13:13
Published on Care Opinion at 13:58

picture of Susie Afos

I would like to say thank you for your amazing feedback about Exe ward.

It is such an honour to know that the ward staff always go the extra mile to deliver quality, safe and harm-free care to our patients. We are committed in ensuring patients have positive experience.

I will make sure your feedback will be relayed to the team.

All the very best and thank you for taking time to share your encounter.

Sincerely,

Susie Afos

Clinical Nurse Manager

Exe Ward

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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