"Avoid at all costs!"

Called the surgery to register as a new patient on the afternoon of Tuesday 15th April 2025. To the Practice Manager; Please update your status on the NHS website which clearly states that you do accept new patients in my specific catchment area; only to be told ‘No’ by the woman I spoke to this afternoon. Might I strongly suggest you train your staff in the ‘basic’ elements of Customer Service, which, by all accounts and purposes was appalling at best. Nobody deserves to be spoken to in such a degrading manner. Your current Quality Care Commission report which states ‘Requires Improvement’ speaks volumes.