"She made the whole experience much better"

My 8 week old baby had an appointment to receive his first vaccines mid April in the morning at Carluke Health Centre. I am unsure of the nurse's name who administered the vaccine but she did tell me she was retiring in the next few months. I just wanted to say how lovely she was. It's a very nerve wracking experience and she instantly put me at ease. She was warm, friendly, very professional and informative. I could've chatted to her all day. She made the whole experience much better. She is a fantastic nurse and 

I feel like she will be a massive loss to the NHS when she retires!