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"Great staff, poor facilities"

About: Borders General Hospital / Maternity care

(as the patient),

The maternity staff at BGH were second to none. Nothing was too much bother and they went above and beyond to help. A special shout-out to Carly for helping with our labour (you were an absolute star), and to Joice, Joan and Claire for the post-natal feeding and emotional support.

In terms of maternity facilities at Borders General Hospital, I feel these need to be improved. There was only one shared toilet for the whole of the Labour ward. So, for example, mid-labour, I had to walk down the corridor to then wait (mid contraction) for the toilet to become vacant. One of the symptoms in labour is diarrhoea - so to not have en suite toilets in each Labour room is a problem.

The post-natal ward (Ward 16) is also extremely cramped. There’s hardly any room to move about your curtained-off section (which feels dangerous when you’re holding and trying to change/feed a newborn baby for the first time and have no idea what you’re doing!). There’s not enough space and makes for a more stressful environment.

The staff are brill at working with what they’ve got, but I was quite shocked that those were the facilities in 2025 (felt more like 1955).

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Responses

Response from Leigh Wilson, Midwife, Obstetrics & Gynaecology, NHS Borders 3 weeks ago
Leigh Wilson
Midwife, Obstetrics & Gynaecology,
NHS Borders
Submitted on 24/04/2025 at 15:06
Published on Care Opinion at 15:06


Good afternoon Borders32,

Congratulations on your new arrival, I hope you are settled into life with a newborn.

I am pleased to hear that you had such a positive experience.

I will pass on your feedback to Carly, Joice, Joan and Claire

We acknowledge and appreciate your comments regarding the facilities and the team try their best to work with the space available.

Kind Regards

Leigh Wilson

SCM

Labour Ward and ward 16

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