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I appreciated her professional and gentle manner

Posted By Student Midwife

"I appreciated her professional and gentle manner"

About: NHS Greater Glasgow & Clyde / Home Birth Team West Glasgow Ambulatory Care Hospital (Yorkhill) / Ultrasound Scan (Maternity)

(as a service user),

I had an antenatal appointment at the West Maternity Care Centre late in my third trimester pregnant with my second baby. I received excellent care from the Glasgow Homebirth team throughout both my pregnancies and received wonderful care from Student Midwife Freya working with them on her placement. She treated me with great dignity and respect, was attentive and a great listener. She showed excellent clinical skills and made me feel really well cared for. I appreciated her professional and gentle manner and know she will make a phenomenal midwife.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 24/04/2025 at 10:01
Published on Care Opinion at 10:01

picture of Kevin Torbet

Dear Student Midwife

Thank you so much for taking the time to share your experience of care at the West Glasgow Ambulatory Care Hospital and with the Glasgow Homebirth Team. We’re truly delighted to hear that you received such excellent support throughout your pregnancies, and that your antenatal appointment in your third trimester was a positive and reassuring experience.

We’re especially pleased to hear your kind words about Student Midwife Freya. It’s wonderful to know that she treated you with such dignity, respect, and attentiveness, and that her clinical skills and compassionate manner made such a lasting impression.

We will ensure your comments are passed on to Freya and the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Wishing you all the best.

Kind regards

Kevin

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Response from Elaine Drennan, Lead Midwife, Community Midwifery and Home Birth Team, NHS Greater Glasgow and Clyde 2 weeks ago
Elaine Drennan
Lead Midwife, Community Midwifery and Home Birth Team,
NHS Greater Glasgow and Clyde

Submitted on 24/04/2025 at 10:12
Published on Care Opinion at 10:12

Dear Student Midwife

Thank you for taking the time to tell us about the care you received from Student Midwife Freya and the Homebirth Team.

It is very much appreciated that you have taken the time to provide your feedback and I will share your kind words with Freya and the homebirth team.

Wishing you and your family well for the future

Kind regards

Elaine

Elaine Drennan

Lead Midwife

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