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"Grateful for the dedication of the wonderful staff"

About: Manchester Royal Eye Hospital / Ophthalmology

(as the patient),

I had a routine eye test and the optician noted that my optical nerves were potentially swollen and sent a referral to the neuro-ophthalmology clinic. I received an appointment within ten weeks and I was very anxious going to the appointment today.

Every member of staff I came into contact with was lovely, especially the man who did my visual field test. When I told him I was nervous he reassured me that I was not alone and explained everything thoroughly. The doctor I saw was fantastic, she explained everything in a way I could understand, reassured me and advised me what to do if I had any further issues. I've never had issues with my eyes and it's my first time visiting the eye hospital but it was as pleasant as a hospital visit can be and I'm grateful for the dedication of the wonderful staff.

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Responses

Response from Ashley Derbyshire, Patient experience programme manager & service manager, Patient Experience Team, Manchester University NHS Foundation Trust 2 weeks ago
Ashley Derbyshire
Patient experience programme manager & service manager, Patient Experience Team,
Manchester University NHS Foundation Trust
Submitted on 23/04/2025 at 09:28
Published on Care Opinion at 09:28


Thank you for taking the time to share your positive feedback regarding your recent experience with Neuro clinic in Out Patient Department here at Manchester Royal Eye Hospital.

It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that staff were lovely specially the staff who completed your visual test. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments.

Yours sincerely,

The Patient Experience Team

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