I’m extremely disappointed with the experience I had this morning during my blood test at the GP practice. I clearly explained to the healthcare professional that I know from past experience where my good vein is and pointed it out. However, she insisted on using a different spot, ignoring my input completely.
As expected, she was unsuccessful in her first attempt. She then went deeper with the needle, which caused unnecessary pain. I asked her to use a butterfly catheter—a standard request for situations like mine—but she questioned why, and continued to rely on her own method. It ended up taking her three attempts to finally take the blood, leaving my arm sore and burning.
This was not only physically painful but also frustrating. Her overconfidence and unwillingness to listen to the patient shows a serious lack of respect and professionalism. It’s concerning to think how she might treat someone more vulnerable, like an elderly person who isn’t as able to speak up for themselves.
She needs to refresh her skills and, more importantly, learn to listen to patients. It’s not just about technique—it’s about care, communication, and trust. I left feeling hurt, ignored, and upset, and I hope this feedback is taken seriously.
"Lack of Listening Led to Unnecessary Pain"
About: Jubilee Street Practice Jubilee Street Practice London E1 0LS
Posted via nhs.uk
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