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Extremely long waiting time!!

Story from nhs.uk

"Extremely long waiting time!!"

About: Manor Hospital

I came to Manor Hospital Urgent Treatment Service to see a doctor referred by 111 in 11/04/2025. I came here at about 7:40Pm, finally she is seen at about 12:46. After waiting for long 5 hours my daughter became very weak, vomit about 5 times in the hospital waiting room, her tummy hurts. How can this be an urgent treatment!!! And at least 5 other child have been seen before my daughter who just came 1-2 hours ago while we have been waiting for 5 hours. Absolute disaster. So much disappointment about waiting time.

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Responses

Response from Brad Cox, Head of Patient Relations, Patient Relations Team, Walsall Healthcare NHS Trust 2 weeks ago
Brad Cox
Head of Patient Relations, Patient Relations Team,
Walsall Healthcare NHS Trust

Submitted on 30/05/2025 at 13:40
Published on Care Opinion at 13:43

Good afternoon

Thank you for sharing your feedback and I am sorry to hear of your daughter's experience in the Urgent Treatment Centre.

I will ensure your feedback is shared with the Urgent Treatment Centre Team for their information.

If you wish to receive feedback following the teams review of your concerns, please contact the Service Experience Team via telephone on 01922 656391 or via email at walsallUTCFeedback@malling.health and they will will ensure this is facilitated for you.

Kind regards

Bradley Cox

Head of Patient Relations

(inc General Office and Interpreting & Translation Services)

Patient Relations Team

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