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Honor Oak

Story from nhs.uk

"Honor Oak"

About: Honor Oak Health Centre

Second appointment and at least 30min late. Waited 3 weeks for appointment for my son to be checked about his freckles and at the appointment asked the doctor about him being often ill and was refused to be checked about this as the appointment was only about freckles and was told I have to make another appointment. Absolutely disgusted by the service and the doctor. Wish she couldn’t serve any other patients and be licensed taken away.

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Responses

Response from Honor Oak Health Centre 2 months ago
Honor Oak Health Centre

Submitted on 22/05/2025 at 14:36
Published on nhs.uk at 14:36

Dear Kasia,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your disappointing experience and understand how frustrating it must have been to wait so long for your son’s appointment, only to feel his concerns were not fully addressed.

We aim to provide thorough and compassionate care, and we regret that you felt this was not the case during your visit. We appreciate your feedback about appointment timing and the need to address multiple concerns, and we will review this with the team to improve how we manage such situations in the future.

If you’re willing, please contact the practice directly so we can discuss your concerns further and ensure your son’s health needs are properly supported.

Thank you again for taking the time to share your experience.

Kind regards

Complaints Hub

The Lewisham Care Partnership

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