"Poor Aftercare "

Dear Roundwell Medical Centre,

I am writing to formally raise a complaint about the recent decision not to perform a dressing change on my post-operative entry wound, as advised by both the hospital and NHS 111.

I underwent an emergency operation on 30th March at Addenbrokes Hospital following a car crash on the 23rd March and received instructions from my surgical team regarding proper wound care. Specifically, I was advised that regular dressing changes are important to ensure proper healing and to prevent complications. When I later contacted NHS 111 for further guidance regarding my wound care, I was informed that this dressing change should be performed by my GP rather than being managed in A&E.

However, during my recent phone call on the 10th April, I was told by your team that I must instead attend A&E for this dressing change. I find this decision both confusing and concerning, as it contradicts the recommendations provided by the hospital and NHS 111. I am worried that this approach may lead to unnecessary delays and difficulties in managing my post-operative care.

I respectfully request that you review this decision and arrange for the dressing change to be carried out at your practice in line with the advice I received from both the hospital and NHS 111. Additionally, I would appreciate a written explanation detailing the reasons behind the refusal to perform this dressing change, so that I can better understand the process and ensure that my care is aligned with current best practices.

Thank you for your prompt attention to this matter. I look forward to your written response within the next 2 days addressing my concerns and outlining the proposed next steps.