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Amazingly kind to me and my daughter

Posted By Micre39

"Amazingly kind to me and my daughter"

About: Altnagelvin Area Hospital / Orthoptic Services

(as a parent/guardian),

My daughter has been going to the optometry clinic now for over 2 years. Every time we come we always have a positive experience. The environment is clinically clean, no foul odors and clutter free. Our last appointment a few weeks ago was an evening appointment and even at the end of what I am sure has been a busy day, it is always kept clean.

Joshua has been taking care of my daughter's treatment for the last year now. He is fantastic at his job, very kind, patient, taking as long as my daughter needs, and allowing time for her to be inquisitive and ask questions (which she always has many). He even takes the time to explain my daughter's progress with her sight impairment and treatment plan and makes me and my daughter feel a part of the decision making process. It is such a great feeling to have some control over her treatment and care.

Thank you Joshua for everything this past year, I feel very content my daughter's care is in your hands.

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Responses

Response from Audrey McBride, Manager of Orthoptic Service, Omagh Hospital & Primary Care Complex (OHPCC), WHSCT last month
Audrey McBride
Manager of Orthoptic Service, Omagh Hospital & Primary Care Complex (OHPCC),
WHSCT

Submitted on 05/05/2025 at 20:38
Published on Care Opinion on 06/05/2025 at 07:59

Dear Micre39

Thank you so much for sharing your positive experience with our orthoptic team. We're delighted to hear that your visit was both enjoyable and beneficial for you and your daughter. It's wonderful to know that Josh's approach made the appointment comfortable for you both.

We strive to create a welcoming environment where every patient feels at ease and part of the treatment process, your feedback reassures us that we're on the right path.

We truly appreciate you taking the time to highlight your experience. I will share your kind words with Josh and the orthoptic team.

Warm Regards

Audrey McBride

Manager of Orthoptic Service (WHSCT)

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Update posted by Micre39 (a parent/guardian)

Thank you Audrey, I really hope Joshua knows how grateful we are for the care and kindness he has shown us over the past couple of years

Response from Audrey McBride, Manager of Orthoptic Service, Omagh Hospital & Primary Care Complex (OHPCC), WHSCT last month
Audrey McBride
Manager of Orthoptic Service, Omagh Hospital & Primary Care Complex (OHPCC),
WHSCT

Submitted on 07/05/2025 at 11:18
Published on Care Opinion at 12:22

I will certainly draw his attention to your comments.

Audrey

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Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust last month
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust

Submitted on 07/05/2025 at 12:25
Published on Care Opinion at 12:25

Hi Micre39

Hope your well? My name is Joanne Daly Support Services Manager responsible for cleaning service within Altnagelvin. Its so nice to hear comments about the Hospital environment and receive your acknowledgment for the hard work of the domestic team, they work so hard work hard keeping the hospital clean and play such vital part of our patients journey. I will share this lovely comment with all the Cleaning Team.

Thanks Joanne

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