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"Incredibly kind, professional and reassuring"

About: Aberdeen Maternity Hospital / Reproductive Medicine General Surgery / Surgical Unit

(as a parent/guardian),

My teenage daughter recently had a diagnostic laparoscopy at Stracathro by Dr Marconi. Everything ran like clockwork and was so well organised.

This was her first time under general anaesthetic so she was understandably anxious, however every single member of staff we met were absolutely wonderful -  from the receptionist, the nurses, theatre staff and doctors (and everyone else).

Everyone was incredibly kind, professional and reassuring to both my daughter and me, who had a few emotional moments throughout the day. The nurses even found me a phone charger when my battery was dying!

Thank you all for making what could have been a very difficult day such a positive experience, you are all amazing!

I also want to mention Heather, the Medical Secretary from Aberdeen Fertility Centre, who was fantastic in the run up with the organising of the appointment, she was so good at getting back to me and made everything so easy! Thank you all! 

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Responses

Response from Hazel Barclay, NHS Tayside 7 months ago
Hazel Barclay
NHS Tayside
Submitted on 18/04/2025 at 15:30
Published on Care Opinion at 15:30


Thank you for taking the time to give us feedback from both you and your daughters experience whilst in surgical unit. We do strive to give our patients the best care possible and it's always good to hear when this has happened. Will pass your feedback to team.

Wishing your daughter a very speedy recovery.

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Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 4 months ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 24/06/2025 at 14:11
Published on Care Opinion at 14:11


picture of Kirsten Dickson

Hello Lindsay576,

Just a quick reply to thank you for getting in touch via Care Opinion. I shared your feedback with Medical Secretary Heather who replied with the following:

'Thank you for your kind words Lindsay756, they really brighted my day! I'm glad that everything went well for your daughter, though I knew she would be in very safe hands with the medical team from the Fertility Centre/PAG Clinic and the lovely staff at Stracathro Hospital. I hope she has recovered well.

Heather'

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