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"Shambles"

About: Vine Medical Group

Had a lump in my neck which took me seven days to get an appointment. Attended appointment with a doctor who said it’s possible lymph nodes reacting or cancer.

Urgent blood tests required for cancer testing which only available appointment for urgent was 13 days after original appointment.

Bloods taken. That appointment was absolutely fantastic and that nurse is a credit to her profession!

We are 8 days on from my bloods being taken I still don’t have a result.

I called after 5 days in which I was told by a receptionist they’ve arrived but a doctor has yet looked at them however she thought they looked ok.

Now when is a receptionist a qualified blood technician?

You wonder why people get misdiagnosed or find out they have cancer far too late in the diagnosis stage? This is why. The NHS and its “under paid doctors” not dealing with actual medical issues for there patients.

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Responses

Response from Vine Medical Group last week
Vine Medical Group
Submitted on 27/05/2025 at 15:11
Published on nhs.uk at 15:11


Dear Ashley,

Thank you for taking the time to leave us your feedback.

I'm sorry there was a delay in getting your bloods taken. We are currently recruiting for a phlebotomist and so our capacity will shortly be increasing.

We have passed your comment on to the Reception Manager to follow up, as you correctly identify receptionists aren't advised to discuss results with patients until they have been read by the clinician.

Kind Regards,

Vine Medical Group

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