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Pacemaker device appointment

Posted By mineralhw89

"Pacemaker device appointment"

About: North Devon District Hospital / Cardio-Respiratory

(as a service user),

I had an appointment recently about my pacemaker device. This was a follow up and I would like to share that everything was absolutely fine. My device was not faulty, and it needed only to be reconnected as we moved it from the down to the first floor and we did not realize it needed re-connecting.

The visit was very successful and I was impressed how quickly it got done. Everyone I met was very nice and they treated us very professionally. We were ensured of their help if any issues happened in the future. Thank you for all your help!

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Responses

Response from Sally-Anne Pester, Clinical lead / Head of Department (Northern Services), Cardio-Respiratory Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Sally-Anne Pester
Clinical lead / Head of Department (Northern Services), Cardio-Respiratory Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/04/2025 at 12:24
Published on Care Opinion at 12:24

Thank you so much for your kind words and for taking the time to share your experience following your recent pacemaker check at the Cardio-Respiratory Department at North Devon Hospital.

We’re delighted to hear that you were treated professionally and that everything was clearly explained to you regarding future follow-up of your device and connectivity of your home monitor.

I will be sure to pass on your lovely feedback to the cardiac rhythm team —they will be very pleased to know they made such a positive difference to your experience.

Wishing you all the best and we are very happy to help with any future concerns that may arise.

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Response from Emma Barrie, Operations Manager Cardiology & Cardio-Respiratory (Northern Services), Medicine (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 4 weeks ago
Emma Barrie
Operations Manager Cardiology & Cardio-Respiratory (Northern Services), Medicine (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/04/2025 at 12:58
Published on Care Opinion at 12:58

Dear Mineralhw89

Thank you for your kind and thoughtful feedback. We're so pleased to hear that your recent pacemaker appointment went well and that the issue was quickly identified and resolved with a reconnection after the device relocation.

It's wonderful to know that you felt well cared for and supported by our Cardio Respiratory team during your visit. We always strive to provide a professional and compassionate service, so your words truly mean a lot to us.

Best wishes

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