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Made me feel valued, respected and included

Posted By HappyPatientPerson

"Made me feel valued, respected and included"

About: New Stobhill Hospital / Day Surgery

(as the patient),

I would like to share my thoughts on the care I received at the Day Surgery Unit at New Stobhill Hospital, Glasgow.

My surgery was routine and it all went according to plan. However my abiding memory was the very high standard of patient centred care I received. In turn this made me feel valued, respected and included. 

Nurses: 

- personal welcome to help settle me and inform of next steps

- open questions to assess my needs 

- regular check-in with offers of water / blankets / warm socks and even heat pads as they though I was cold. 

- explanation for delays

Anaesthetists:

- full explanation of procedure, 

- opportunity to ask questions

- listened carefully, taking time to answer - great bedside manner (thanks Alex, Mhairi and Holly) 

- active mitigation of previous discomfort to avoid recurrence. 

More importantly, the staff worked as a team and I was struck by the mutual respect they had for each other, regardless of grade / position. 

In summary, at a time when the NHS is challenged like never before, I felt privileged to have experienced such acts of human kindness in the Day Surgery Unit. They are a credit to their profession and I hope someone sees this and passes it on. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/04/2025 at 15:48
Published on Care Opinion at 15:48

picture of Nicole McInally

Dear HappyPatietnPerson

Thank you for sharing your thoughtful reflections on your experience at the Day Surgery Unit at New Stobhill Hospital. Your words highlight the exceptional patient-centred care provided by the team, and it’s clear that their kindness, professionalism, and attention to detail left a lasting impression on you.

It’s wonderful to hear how the nurses went above and beyond to make you feel comfortable and supported, from their warm welcome to their thoughtful gestures like offering blankets, warm socks, and heat pads. Similarly, the anaesthetists’ dedication to clear communication, addressing your concerns, and ensuring your comfort is testament to their skill and compassion. A special mention to Alex, Mhairi, and Holly for their excellent bedside manner.

Your recognition of the mutual respect and teamwork among the staff is inspiring, and it highlights the high standards they uphold even in challenging times.

Your feedback is a reminder of the incredible difference healthcare staff make every day.

Thank you again for taking the time to share your story – the staff will be delighted with your feedback. Your feedback will also be shared with the Senior Staff who manage the Day Surgery unit.

I hope you are recovering well after your surgery.

Best wishes

Nicole

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