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About: Lloyds Pharmacy Clinical Homecare

Always late with prescription and delivery and they don’t care, still waiting for my medication I rang up over a week ago for the delivery they booked it in to be delivered, the night before the delivery they rang to say they can’t deliver it because they are short staffed. I am due to inject and going away so I said it’s urgent after numerous of calls to them they agreed to send it by courier but the courier still hasn’t arrived by 6 pm I rang them again to be told it will be here by 8pm!! They have had two weeks to deliver it on time!! I have to chase them every time I’m due to inject!! Diabolical service especially when someone has a chronic illness and they rely on this medication to be injected on a certain day! Now I’m feeling unwell and doubt I will get my medication tonight!! Absolute jokers!!

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Responses

Response from Lloyds Pharmacy Clinical Homecare 3 months ago
Lloyds Pharmacy Clinical Homecare
Submitted on 09/04/2025 at 14:02
Published on nhs.uk at 14:02


Dear Patient

Thank you for taking the time to leave a review.

We are very sorry to learn of your poor experience with our service in arranging your delivery of medication.

We would very much like the opportunity to look into this further on your behalf, to try and resolve this for you and would be very grateful if could email us at patientfeedback@lloydsclinical.com with your details.

Please accept our sincere apologies for any frustration and inconvenience that has been caused by our service and we look forward to hearing from you.

Kind regards

Patient Safety and Complaints Improvement Team

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