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"Not keeping to appointment times"

About: Craigavon Area Hospital / Orthopaedic Outpatients Radiography services / X-ray Department

(as a service user),

Usually I would never do feedback, I think every person, dept has their bad days where things just don't work out and we are all allowed these. But after attending orthopaedics for the 4th time I can't not say something. Everytime I have left the dept I've had a cry.. probably out of frustration of not being heard. Today topped it off though. I was going to to see a new consultant for the issue that I had being trying to be assessed for years, finally the day came. I arrived first thing in the morning, ten minutes early for my appt. after 1 hour and 25 mins of waiting I approached reception to tell them I had to leave as I myself had own clinic starting at 10.30, and I wasnt leaving people sitting the way I had been so I had to sacrifice my appt. I know can't see that Dr again until May!.

Biggest failing was being sent for uncomplicated x-rays which took ten mins in total. I was sent round to x-ray at 08. 40 and didn't get back round to ortho until 09.20. Don't give 08.30 appts out to people when they have to go to another dept first if it doesn't open till 9am, best of it was a staff member working in the department didn't swan in till 09.10!

So disappointed..do better

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Responses

Response from Laura Murphy, Lead Nurse Trauma and Orthopaedics, ENT and Urology, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Laura Murphy
Lead Nurse Trauma and Orthopaedics, ENT and Urology, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 11/04/2025 at 08:19
Published on Care Opinion at 09:04


picture of Laura Murphy

I apologize that you were dissatisfied with your experience in our service. I would like the opportunity to further discuss it with you.

If you could please give me a call on 028375 60885, I will try my best to assist you.

Kind regards

Laura Murphy

Fracture Clinic and Ortho Outpatients Sister

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Response from Helena Kinkaid, Lead Radiographer in General Radiography, Craigavon Area Hospital, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust last month
Helena Kinkaid
Lead Radiographer in General Radiography, Craigavon Area Hospital, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 08/06/2025 at 09:28
Published on Care Opinion at 09:28


Thank you for taking the time to feedback on your recent experience. We appreciate both positive and negative feedback to ensure we can continually review and improve our service delivery in radiology.

I apologize for your wait within radiology. The main x-ray department in Craigavon does not open until 9am and it is disappointing to hear that you were given an appointment to attend x-ray at 08:30am.

To help us improve this service it would be beneficial for you to contact myself to discuss this further in an effort to gather more insight so that improvements can be made through collaboratively working together with the Laura.

Our aim is always to listen and learn from our service users to help provide a high quality service in an efficient and timely manner.

I welcome your feedback and appreciate you taking the time out to let us know your experience.

If you can contact me on 02837561706 I will happily discuss this further in an effort to improve service delivery for all service users.

Thank you again

Helena

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