Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Prolonged diagnosis, inefficient care, lengthy follow up app...

Posted By andromedady49

"Prolonged diagnosis, inefficient care, lengthy follow up appointment dates, prolonged treatment"

About: University Hospital Wishaw / General Surgery

(as the patient),

I made an official complaint to Wishaw patient affairs at the end of December 2024.

They concluded this complaint in late February 2025 basically with inaccurate information about me and my health history. 

Whilst they concluded their investigation and said this was final i was offered the opportunity to ask questions/ information regarding their decision. 

The following day,  I asked 8 questions regarding inaccuracies. 

I have since emailed patient affairs twice and had no response. 

Please explain why I am being ignored. 

I was told they would have to investigate,  yet the investigation was carried out prior to final response. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 15/04/2025 at 15:07
Published on Care Opinion at 15:07

picture of Jennifer Montgomery

Dear andromedady49,

Thank you for sharing your experience of Patient Affairs.

I am sorry to hear that following the letter concluding your complaint you still had some questions and raised these, only to not receive a response back as yet. As these are new questions pertaining to the original concern, please could I ask that you contact the Patient Affairs team on patientaffairs@lanarkshire.scot.nhs.uk confirming your ID reference number on the top right hand side of the letter you received, and the specific questions you would like answered? Once this has been received, it will be passed to the appropriate Patient Affairs manager to review and process as appropriate.

You would be welcome to contact the Scottish Public Services Ombudsman, of course, however they would not respond to new questions raised out with the scope of the initial complaint, and so you would be directed back to the Patient Affairs team.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k