"Genuine care and support"

I had a very bad experience with the GP I saw today and felt extremely disheartened by his approach, demeanour and reluctance to offer help or support of any kind. I’m not use to this kind of service and I have been under mental Health for a long period of time. At a time when I needed support and help I felt neglected, the GP was inattentive, did not give me eye contact throughout the appointment and was completely un empathetic and cold. I left extremely upset and asked to speak a member of the team at reception. The lady sat me down in a private room and offered a kind hearted ear and listened to my worries and concerns. This put me at ease and I strongly believe if there were many people who showed kindness the way this member of staff did then it would certainly make a lot of these service easier to deal with for people with mental health issues.