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"Treated with the upmost professionalism and kindness"

About: Crosshouse Hospital / Day Surgery

(as a service user),

Attended for surgery and was treated with the upmost professionalism and kindness, staff could not do enough to make me comfortable and at ease.  Staff were a credit to their profession and it was fabulous to see empathy and going above and beyond remains despite difficult and testing times.

From arriving the reception, pre op and theatre staff were all fabulous, putting me at ease.  Following a General Anaesthetic offering an iced pole (seems such a small thing) but made a huge difference to my comfort and recovery.  

Nursing staff, technicians, anaesthetic staff and the surgeon took time to ensure I understood and was adequately prepared and consented.  

Many thanks for everything I really appreciate everything and especially the kindness.

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Responses

Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 2 months ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 09/04/2025 at 10:11
Published on Care Opinion at 10:11


Hi,

Thank you so much for taking time to leave lovely feedback. I am so glad to hear you had such a positive experience while in the day surgery and through your theatre journey. I will be sure to pass this feedback onto the whole team. Hope you are at home recovering well? Take care

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