"Service not fit for purpose"

I just cant easily get an appointment with a doctor. This surgery has a very confusing appointment system. You can telephone You might end up queuing for hours), use E-Consult and SystmOnline. I've tried them all to attempt to get an appointment or just get a response about why GP never called me on the appointed day.

When using the telephone system to get an appointment, I had to leave a recording to so many question on the automated service, only to be informed at the end of the process, that there is no appointments . One of the sites that the surgery claim you can make appointments, does not make appointments. I have had to visit the surgery recently to ask when the Doctor is getting back to me about my request for an injection for weight loss. This is after some texts to supply BP readings and height and weight details. I'm still awaiting his call after many weeks. Apparently, this surgery only takes appointment for a telephone conversation between you and the doctor but not face to face appointments. There is hardly any patients in surgery for an appointment . I can only assume that the doctors work from home and only one doctor attends the surgery. I think this surgery should either be closed down or put in to special measures. I urge everyone to give feedback to the MP for Harlow. I give this Surgery the lowest mark for service.