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"My experience on Surgical 2"

About: Causeway Hospital / Surgical 2

(as a service user),

After a stay in Surgical 2, which I’ve been in multiple times, I have to admit this time around was the best experience I’ve ever had.

Even though the nursing staff are under extreme pressure they still made me feel like a real person who was in severe pain. But there are a few that I feel I personally need to acknowledge because of their kindness, support and honesty. They are Andrew, Molly, Anna, Lesley-Ann. There were others but I’m so sorry I can’t remember all the names.

Also I have to say a huge thank you to all the auxiliary staff who pick up a lot of the slack, but in particular Katherine who pulled the curtains around me and sat and hugged me when I was having a complete meltdown. Her kindness and caring attitude really helped to calm me down.

Finally a big thank you to all the student nurses (Eimear, Ellie, Aoife, Grace and Shea) who couldn’t have done more for me when I needed them. Well done to Surgical 2.

If I had any sort of criticism it’s actually for the consultants. I feel they could do more to engage with their patient. Instead of standing outside the curtains and talk between themselves, I feel at least one of them should come in and talk in terms which a patient would understand. It’s that personal connection that is missing so badly and letting the patient down, especially if they are waiting on tests, results or just generally wanting to ask questions. I realise they are busy people but patients deserve answers. 

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT last month
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT
Submitted on 08/04/2025 at 09:58
Published on Care Opinion at 09:58


Good Morning Redhead66

My name is Deborah Dyson I am the ward SR in surgical 2.

Thankyou so much for taking the time to leave us feedback on your stay in the ward.

I was delighted to read that your experience was so positive. The staff aim to provide a high standard of care along with emotional support to all.

I will share your kind words with my whole team and thankyou for mentioning staff I know they will be delighted.

I will share your feedback regarding communication and interactions between patients and DRs for learning.

I wish you well in your recovery.

Debbie

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