"Outstanding staff"

Recent appointment for a hysteroscopy and all staff were friendly, kind, understanding and took their time with me. From the nurse who put me at ease initially discussing our twins (hers are 5 and mine are 25) to the ladies in the room with me during the procedure. My comfort was considered, care was given in how I was and if I was in too much pain they stopped until I was ready again. What we could see on the screen via the camera was all explained including why the lady with the camera was doing what she was doing. I was allowed time to be steady after the procedure, not rushed and even shown photos of what was found and why I would be called back. She also explained what would happen then and an appointment was made for a weeks time due to Easter bank holidays. Only comment is to the decision makers to enable warm water to be used during the procedure rather than cold, this would help pain and aid comfort. I understand this has been raised before and ignored so please consider this simple measure again.