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Visiting times

Posted By L.cas

"Visiting times"

About: University Hospital Monklands / Day Surgery

(as a relative),

I feel absolutely disgust that i am told about visiting would be same as the ward my family member was on before going down to day surgery. so i arrive to visit at 2p.m the same time as the previous ward the person who was staff the day i visited told me that i am not allowed. Well i work so there is no other time for me to come back but obvious that the staff dont understand that and try put you out despite your family being sick. I definitely would ask for there to be signs put in place to inform you of visiting times.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 08/04/2025 at 16:44
Published on Care Opinion at 16:44

picture of Jennifer Montgomery

Dear L.cas.

Thank you for sharing your experience of University Hospital Monklands, Day Surgery.

I am sorry to hear that your family member is unwell in hospital and that you were given the wrong information regarding visiting times in Day Surgery. I can only imagine how frustrating this would be for you given you had to get the time for visiting around your work commitments.

I will ensure your feedback is given to the ward and ask that they consider advertising their visiting hours more clearly for visitors to see.

I hope your family member is recovering well.

Best Wishes,

Jenni

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