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A rare issue with the practice - or pharmacist

Story from nhs.uk

"A rare issue with the practice - or pharmacist"

About: Woosehill Practice

I was seeking advice on my medication, which was fairly complicated, combined with the medication making me "groggy", so I emailed the pharmacist asking for advice as to whether I could vary the medication, and explained the reason.

When I got a reply the following day (I think), it was to say to phone and book an appointment with the GP.

I emailed back explaining that I would appreciate an email reply so I could refer to the guidance, rather than at the end of the call, asking for the advice as an email.

I have had no response.

Therefore, I am having to guess as to what to do, as the pharmacist won't provide the guidance they could.

This is not the experience I normally receive.

More about:
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Responses

Response from Woosehill Practice last month
Woosehill Practice

Submitted on 04/04/2025 at 15:29
Published on nhs.uk at 15:29

Dear Patient,

Thank you for your feedback, and I’m truly sorry to hear about your experience. We understand that managing medication can be complicated, and we always strive to provide clear and helpful guidance. It seems there was a miscommunication, and I apologise for any inconvenience this has caused you.

We typically encourage scheduling an appointment with a GP for personalised medication advice, as emails are monitored and actioned by administrative staff, not by a pharmacist or a GP. However, we also understand the importance of having written information for reference. I will ensure your concerns are passed along to our prescription team, and we will work on improving communication moving forward.

Please get in touch with the surgery so that we can make every effort to provide the guidance you need in a format that works best for you.

Ruwantha Fernando

PCN Digital Transformation Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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