Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

"AskMyGP" always unavailable

Story from nhs.uk

""AskMyGP" always unavailable"

About: Deben Road Surgery

How can CQC classify as "Good" a service that is always unavailable? How can I get to see a specialist doctor who understands the health problems I face. When an appointment is limited to 5 mins. I get referred to a clinic who sympathise with my plight but then say there is nothing they can do about getting expert opinion because the NHS has been degraded. "It's difficult" they tell me. What good is it for medics to just shrug their shoulders and apologise to patients?

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Deben Road Surgery 4 weeks ago
Deben Road Surgery

Submitted on 01/05/2025 at 08:03
Published on nhs.uk at 08:03

Dear Mr Nelson,

Thank you for making contact with the practice regarding your recent experience and sorry you have not been able to access the Ask My GP service when needed.

Ask MY GP is closed once we have received the maximum number of requests for the day, our phone lines do however remain open for any urgent requests and we have a call back facility so you can wait in a virtual call. We also have some custom actions on Ask My GP that remain open depending on your request, such as booking a nurse appointment, if patients feel they have a UTI, existing referral queries, repeat medication requests, sick note requests, appointment cancellations and annual review bookings.

I had arranged for a colleague to call you to discuss and help with your query when you raised this review, but they have not been able to make contact with you. If you still require help, please do contact the surgery on 01473 741349, where a member of our team will be able to assist you.

Thank you for taking time to make contact with us and letting us know of your recent experience. I hope the above information will help should you need to make contact with the surgery again.

with kindest regards

Deputy Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k