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Five Star all round

Story from nhs.uk

"Five Star all round "

About: River Place Health Centre

Immersive Reader

Doctor assessment and treatment very thorough and professional, with excellent explanations in clear language. Referral to specialist much appreciated.

Telephone booking worked like a dream. At 08.03hrs I was no 9 in the queue. I opted to be called back and this was speedy. On connection and pick up of my request, Care navigator asked relevant questions and offered a morning appointment. Faultless. After years as a patient here , I never want to go elsewhere

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Responses

Response from River Place Health Centre last month
River Place Health Centre

Submitted on 15/05/2025 at 16:52
Published on nhs.uk at 16:52

Immersive Reader

Dear Ruth,

Many thanks for taking the time to share your positive experiences at our practice. The telephone call back feature is something we have introduced recently to avoid patients having to wait too long on the phone so this gives you the option of being called back when you are next in the queue which is proving very popular. I will share your lovely feedback with my team.

With kind regards

Dawn Gaine

Practice Manager

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