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Poor

Story from nhs.uk

"Poor"

About: Grove House Practice

Asked for my medical records to be released to my insurance as part of my mortgage application - still waiting after 40 days - have phoned 4 times and still getting nothing - one time the receptionist told me it was not NHS related so it will take as long as it takes - the standard time response should be 28 days - and if they need to extend this time they must contact me - heard nothing - this is a formal complaint as it’s been over 40 days

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Responses

Response from Grove House Practice last month
Grove House Practice

Submitted on 03/04/2025 at 13:32
Published on nhs.uk at 13:33

Thank you for your feedback. We sincerely apologise for the delay in processing your request and for any frustration this has caused. We understand the importance of timely access to medical records, and we aim to process all requests within the standard timeframe. If there has been a delay, we would like to investigate this matter further.

Please contact us directly at patient.comments@gp-n81066.nhs.uk with your details so we can look into your request as a priority. We appreciate your patience and the opportunity to resolve this issue for you

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