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"Excellent life saving inter disciplinary care"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Cardiothoracic Surgery Golden Jubilee National Hospital / Cardiac Surgery NHS 24 / NHS 24 (111 service) University Hospital Ayr / Cardiology

(as the patient),

I was being treated over the longer term for a congenital bicuspid malformation of the Aortic valve.

It should have been a straight forward uncomplicated surgical valve replacement, but instead became a challenging, life threatening situation, no one could have foreseen.

I had an echocardiogram, cardiac catheterisation and an angiogram to help the medical team assess their surgical approach and as there was severe aortic stenosis, with some breathlessness, it looked like a straightforward uncomplicated operation that would be completed within the target period of 13 weeks.

No great perceived risk was found and other urgent cases would continue to be prioritised.

The need to remove a few teeth which were a source of potential infection slightly delayed the surgery, but thanks to my dental practice giving me priority to keep the target surgery date from an overrun, all progressed smoothly as an encouraging multidisciplinary effort.

Then whilst awaiting a date for admission to the Golden Jubilee I experienced a strange pressure in my upper left chest, with a rippling sensation, ordinarily I would have ignored this, but contacted 111 NHS Scotland for advice as a precaution.

They asked me to present immediately at Crosshouse A&E where after investigation they found significantly raised troponin levels and diagnosed angina caused not by my arteries which had shown to be clear, but by the rapidly failing aortic valve and lower heart.

Fortuitously the Crosshouse Cardiologist had a range of new data from bloods and echocardiogram which were available for review by the Golden Jubilee.

I called the cardiac coordinator after the weekend and found that Mr Doshi my surgeon, had already booked me in that week as he was aware I had been in A&E. 

The tremendous interdisciplinary coordination between Ayr Hospital, Stevenston Cross Dental Practice , 111 NHS Scotland , Crosshouse Hospital A&E and the National Centre of Excellence at the Golden Jubilee, meant that I didn’t wait the proposed further 2 weeks for surgery and was operated on as an emergency. 

I want to thank the Consultant Cardiologist at Crosshouse Hospital, who pulled out all the stops to speed up my admission to the National Hospital and to Mr Doshi, the skilled surgeon whose knowledge and detailed planning enabled a potential disaster to become a triumph for me. And to all of the ICU and nursing colleagues, whose care was exemplary, prior to, during and post surgery I express my thanks, as their dedication, commitment and patient encouragement led to me recovering well and quickly.

The NHS may never be able to meet everyone’s needs as they might wish, but it’s good to know that they will prioritise care whenever it’s necessary.

Thanks to our wonderful NHS and the people who have chosen to dedicate their lives to study and practise, in the interests of their fellow citizens. These staff are the best in the business and no matter what surprises come their way, they find a solution that keeps the patient outcome as good as it can be.

It is my opinion that the years and years of selfless dedication to study by a whole host of professionals within the NHS is not for personal remuneration, but to do whatever it takes , for a “patient” to be well again and continue toward good health through a patient - professional partnership.

Thank you NHS.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 weeks ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24
Submitted on 09/04/2025 at 08:57
Published on Care Opinion at 08:57


Dear ndromedamx45

Thank you for sharing your story on Care Opinion. I was sorry to learn you had cause to contact the 111 service, I appreciate this would have been a worrying time for you.

I reply on behalf of NHS 24. It is great to hear of your positive patient journey from calling 111 to your attendance at Crosshouse Hospital, and your follow up care at the Golden Jubilee Hospital. I hope you are now recovering well following your operation, and not in too much discomfort. If you wish to share some further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Laura

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Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 4 weeks ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 09/04/2025 at 12:03
Published on Care Opinion at 12:03


Dear Andromedamx45

Thank you for taking the time to post about your recent experience, this must have been a scary time for you.

It is a pleasure to share your wonderful feedback with Mr Doshi, the ICU nursing team and all other staff involved in your care. Our teams value all feedback and I am sure that they will be delighted to hear your feedback and I will ensure that this is shared with them.

I hope you are recovering well.

Kind regards

Hollie

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 weeks ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 15/04/2025 at 13:40
Published on Care Opinion at 13:40


picture of Pamela Gibson

Dear andromedamx45

I would like to add my thanks to those of my colleagues in NHS 24 and NHS Golden Jubilee, for taking the time and trouble to share this lovely feedback about the care provided by the Teams within the Emergency and Cardiology Departments at University Hospital Crosshouse following your recent admission.

Yours is a lovely example of Teams, across different Health Boards and Services, working together to provide the patient centred care we all aim to deliver.

When times are challenging, it’s always nice to hear such positive feedback from our patients and it will be my pleasure to share your lovely comments with the wider Teams in both Departments.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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