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Whole System Approach

Posted By bravoxe73

"Whole System Approach"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS) General practices in Fife Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / Urology

(as a service user),

I have just returned to Admissions Unit 2 at the Victoria Hospital, having undergone a procedure to have a kidney stent changed. I feel so grateful to have been supported exceptionally well by all those care providers involved from my GP (Dr Parish, Whytemans Brae Health Centre), the nursing staff in the unit (Katie and Marina - thank you all so much).

As someone who was apprehensive about coming in to the acute system, I need to give special thank you to the doctors who have made me feel listened to and cared for, and that I was in the right place at the right time.

The approach taken by Anna in terms of my care, is very much appreciated and I and so grateful to her for showing such compassion. Thank you so much for all you do! This was a great example of the whole care system working together.

Thank you all for caring about my wellbeing.

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Responses

Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife last month
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife

Submitted on 08/04/2025 at 20:00
Published on Care Opinion at 20:00

picture of Lynsey Brown

Dear bravoxe73

Thank you for taking the time to leave such lovely feedback. It is great to hear that your experience has been a positive one throughout.

I will share this with the staff in AU2.

I hope you are recovering well.

Best wishes

Lynsey

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Response from Shelley McBain, Interim Service Manager, Primary & Preventative Care, Fife Health & Social Care Partnership last month
Shelley McBain
Interim Service Manager, Primary & Preventative Care,
Fife Health & Social Care Partnership

Submitted on 10/04/2025 at 14:24
Published on Care Opinion at 14:24

picture of Shelley McBain

Hello braveoxe73

My name is Shelley McBain and I am the interim Service Manager for Primary Care. I am going to echo what Lynsey has said, in that I am delighted to hear your journey has been a positive experience, and I hope you are well and on the mend. I will share this lovely feedback with Dr Parrish, I'm sure she will be equally delighted.

Thanks again, and take care

Shelley

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